CANCELLATION POLICY DURING COVID-19
If your trip cannot take place because of COVID-19, you can cancel your booking free of charge 15 days before arrival. This applies in the event of a residence ban, an official travel ban or contamination with COVID-19 of a member of the travel group. The deposit will be refunded upon request. If the booking is postponed, we will keep the deposit and the final booking price will be adjusted to the new period.
BOOKING CANCELLATION BY THE CLIENT
For bookings made through Portucasa, the Cancellation Conditions as described in our General Terms and Conditions apply.
Any cancellation or amendment request must be sent to us in writing, by email, or post, and will take effect on the day we receive the request.
With any cancellation or amendment you are liable to pay the charges shown below:
- More than 60 days before arrival date = 30% of the booking price.
- 60 – 30 days before arrival date = 50% of the booking price.
- Less than 30 days before arrival = 70% of the booking price.
- 1 day before arrival or no show at check-in = 100% of the booking price.
There will be no refunds if the client voluntarily decides to stop using the services included in the holiday before the end of his/her stay.
Cancellation costs will initially be settled with the part of the rent already paid to Portucasa. If this is not sufficient, the remainder must still be paid by the client. Portucasa will refund any excess payments received within 14 days of receipt of the cancellation request to the bank account stated in the cancellation request.
CHANGES BY THE COMPANY
In case the accommodation could not be occupied because of unforeseen reasons, not attributable to the company, the company has the right to substitute the original accommodation by another with the same or superior characteristics, without any additional payment.
DATA PROTECTION (Organic Law 15/1999 of 13th December )
In compliance with the Organic Law 15/1999 of 13th December, on Protection of Personal Data ("LOPD"), we inform that, through the completion of forms, your personal details will be incorporated and held in the company files, with the purpose of being able to offer and provide you with our services. In addition, we inform you of the possibility to exercise the right of access, rectification, cancellation and opposition with regard to your personal data, the company being responsible for the file